This policy explains when an order may be cancelled and how refunds are handled by MANSA EXIM INTERNATIONAL.

Quotations and enquiries

No payment is due while we prepare a quotation. You are free to decline a quotation at no cost.

Standard (stock) orders

•  Cancellation before dispatch: you may cancel and receive a refund of amounts paid, less any costs already incurred (such as transaction or processing charges).

•  Cancellation after dispatch: orders that have shipped cannot be cancelled.

Custom and private-label orders

Custom, branded, and private-label orders are made to order. Once you approve the sample or artwork and production has begun, they cannot be cancelled and are non-refundable, except where the goods are defective or the wrong item is supplied (see the Return and Exchange Policy).

Samples

Sample charges are non-refundable but may be adjusted against a subsequent bulk order where the quotation says so.

How refunds are made

Approved refunds are made to the original payment method, normally within 7 to 10 business days of approval. The time for the amount to appear depends on your bank or payment provider. For export orders, refunds and advances are handled in accordance with the sales contract and applicable foreign-exchange rules.

Defective or incorrect goods

If goods are defective or incorrect, our Return and Exchange Policy applies, and we will arrange a replacement or refund once the claim is validated.

Contact

To cancel an order or request a refund, contact sales@mansaeximint.com with your order details.