Because our towels are manufactured to order and to your specification, this policy explains the limited circumstances in which returns or exchanges apply.

Made-to-order and custom goods

Custom, branded, and bulk made-to-order towels are not returnable for change of mind. They are eligible for replacement or refund only if they are defective or the wrong item has been supplied.

Manufacturing tolerances

Towels are textile products with natural variation. Minor differences in GSM, shade, or dimensions within standard industry tolerance, as agreed in the specification, are not considered defects.

Defective or incorrect items

If your order arrives defective, damaged, or incorrect, notify us within 7 days of receipt at sales@mansaeximint.com with your order number, photographs, and a description of the issue. Goods should be unused and in their original packaging.

How we resolve a claim

We will acknowledge your claim within 3 business days and, once validated, arrange a replacement, a credit, or a refund. For export orders, quality claims are handled in line with the sales contract and any agreed pre-shipment inspection.

Reducing disputes

For custom and bulk orders, we strongly recommend approving a pre-production sample. An approved sample is the agreed quality reference for the order and is the fairest basis for resolving any later question.

Your rights and information

Information about returns, refunds, exchange, delivery, and any applicable warranty is made available before purchase so you can make an informed decision. Nothing in this policy limits your statutory rights as a consumer under applicable law.